Shipping Policy

At MissArtz, our wall décor is crafted with premium materials and careful finishing. While we maintain inventory to ensure product availability, each piece still goes through a final hand-finishing process before shipping to guarantee the highest quality.

Even though items are in stock, they require final hand-finishing and inspection before dispatch.

• Finishing & Preparation Time: Up to 14 business days ( Fumigation + Wood Timber Cooperation certifcates )
  
• Once finishing is complete, we will hand your order to DHL Express for delivery.

Currently we ship to USA, Australia, Switzerland and New Zealand.

Estimated Delivery Time After Dispatch:4–5 business days, depending on your location and customs processing times

Shipping fees vary based on destination and will be calculated during checkout.

Once your order is dispatched, you will receive:

• A DHL Express tracking number
  
• Sent to the email provided during checkout
  

You can track your package in real time through DHL’s tracking system.

• Customers are responsible for any customs duties, taxes, VAT, or import fees required by their local laws.
  

• Orders to the United States may be subject to approx. 10–15% import tariffs depending on regulations at the time of entry.
  

• MissArtz does not cover or reimburse customs fees.
  

Failure to pay customs charges may result in shipping delays or return-to-sender.

All orders are shipped from Sri Lanka.

While we rely on DHL Express for fast global delivery, delays may occasionally occur due to:

• Customs clearance
  
• Weather conditions
  
• Logistics disruptions in your region
  

MissArtz is not responsible for delays beyond our control, but we will assist in tracking and resolving any issues promptly.

For shipping questions or support, please contact us at: support@missartz.com